Jesse Lennon
I build systems that build systems.
I'm an AI-augmented engineer. I design multi-agent systems, distributed infrastructure, and software products, then use AI to build and operate them.
My daily workflow runs through a team of specialized AI agents I designed from the ground up. They handle architecture, implementation, DevOps, strategy, content, research, and coordination. I make the decisions, define the architecture, write the test specs, and debug when things break. The agents help me ship at a pace that used to require a full team.
Before this, I spent 8 years in operations and quality assurance, including QA leadership at Coinbase across NFT Marketplace, Institutional Custody, and Prime Brokerage. That foundation taught me how systems fail, which turns out to be the most useful thing you can know when building systems that work.
Currently Building
Gestalt Labs In Development
AI-Powered Security Company
AI security company built on a multi-agent ensemble architecture. Multiple specialized AI agents analyze targets from different angles, each seeing something different. Together, they see everything. The platform powers multiple security products through a shared engine with three-tier model routing and six specialist agent types. Flagship product WalletGuard.ai is a five-product wallet security suite: contract auditing, real-time monitoring, emergency response, inheritance planning, and on-chain legal entities. Expansion path into general code security, API testing, compliance automation, and AI model security.
- Next.js 15
- Turborepo
- Multi-Agent Audit
- Claude API
- Neon Postgres
- Drizzle ORM
- Solidity
- Hardhat
- Browser Extension
Chancy Testing
Sweepstakes Aggregator + Launchpad
Sweepstakes platform on World Chain. Brands launch draws through a 5-step dashboard wizard using four template contracts (Standard, Multi-Winner, Cadence, Instant Win) deployed via EIP-1167 minimal clones. 3-layer geo-fence registry for compliance. Stripe checkout for fiat entry. Security-audited smart contracts on World Chain Sepolia testnet.
- Solidity
- Next.js 15
- World Chain
- EIP-1167 Clones
- World ID
- Stripe
- Vercel Postgres
- MiniKit SDK
Shipped Projects
Canopy Live
Market Intelligence Mini-App
Built from empty repo to live in 5 days. A crypto market intelligence mini-app for World App (30M+ users). AI-generated market briefs, verified-human conviction polling, curated news feed, educational learn system, and gamification through voting badges and accuracy tracking. World Chat integration for viral sharing. 500+ users, 100K+ impressions. Internationalized across 6 languages with on-chain USDC payments.
- Next.js 15
- TypeScript
- Neon Postgres
- Drizzle ORM
- Claude Batch API
- World ID
- i18n (6 langs)
- USDC Payments
Silvic V3 Live
AI Trading Desk
AI trading desk on Arbitrum + Base. An Analyst and Portfolio Manager (both Sonnet, tool-use) make real-time decisions against a rules-based playbook. WebSocket OMS handles stops, trailing, and conditional entries. Weekly Strategist reviews on Opus tune the playbook. Hard-coded risk guardrails keep AI autonomy within bounds.
- Python
- Claude Sonnet/Opus
- Tool-Use Agents
- Uniswap V3
- WebSocket OMS
- Redis
- Docker
- Hetzner VPS
Experience
Program Manager, CX Technology and AI
Tools for Humanity
- Led the implementation of Zendesk's advanced AI bots for a global support org. Ran a 5% live traffic test, used real user flow data to rebuild the bot from scratch with structured use-case management. Drove containment from ~55% to a peak of 88%, sustaining ~82% average.
- Own the full Zendesk platform: administration, triggers, automations, 6 AI bots, WFM, 5 QA programs, and cross-platform workflows (macro management, help center badge automation, Slack-to-Zendesk ticketing, Jira administration, Notion integrations).
- Picked up iOS (Swift) and Android (Kotlin) Zendesk SDK integration with zero allocated engineering resources. Set up build environments from scratch (Bitrise CI/CD, Lokalise i18n, app emulators). Built A/B/C testing infrastructure with PostHog feature flags for safe production experimentation.
- Built 6 custom Zendesk apps: a fix for a platform-level SDK authentication bug affecting all custom-auth customers, a sanctions compliance app that auto-tags and escalates restricted-country cases, and a dynamic bug tagging system that routes around native platform limitations.
- Built a provisioning platform managing 800+ BPO agents across Zendesk and Sana LMS. Time-driven and on-edit triggers keep profiles synced: role changes repush groups and skills, status changes auto-provision or deprovision across both platforms with full audit trails. Domain and role-based access whitelisting for roster permissions. Cut provisioning errors by ~95%.
- Designed a localization pipeline between EduMe and Lokalise, managing 120K+ translation keys across 20+ languages. Built a dynamic workbook for real-time import/export of translations to work around EduMe's rigid ingestion format.
QA Team Lead, Ecosystems
Coinbase
- Led QA across NFT Marketplace launch (6-month project from inception), Institutional Custody, and Prime Brokerage. Built every QA program from scratch: scorecards, scoring rubrics, auditing cadence, performance management, and training. Navigated novel content moderation challenges unique to NFTs.
- Built and managed the Critical Error Remediation program end to end, including weekly CE Aging reporting to cross-functional stakeholders. Program passed a regulatory audit with zero findings.
Senior Quality Analyst, Client Services
Coinbase
- Designed, launched, and managed QA programs across Institutional Custody (Cold Storage), Exchange, and Institutional Onboarding. All programs built to adhere to KYC, AML, OFAC, and SOC 1 and 2 compliance standards.
- Redesigned the Institutional Onboarding QA program to report on application-level effort and surface new KPIs, improving visibility into onboarding pipeline quality.
Skills
AI and LLM
- Multi-Agent Systems
- Anthropic SDK
- Prompt Engineering
- Tool Use
- MCP Servers
- Model Routing
Backend
- Python
- Node.js
- PostgreSQL
- Redis
- WebSocket
- REST APIs
- Event-Driven
- Drizzle ORM
- Neon Postgres
- Lambda
- DynamoDB
- Pytest
Frontend
- Next.js 15
- React
- TypeScript
- Tailwind CSS
- Auth.js
- Recharts
- Vitest
- i18n
Infrastructure
- Docker
- GitHub Actions
- Vercel
- Hetzner VPS
- Terraform
- AWS
- S3 / CloudFront
- Linux
Web3
- Solidity
- Smart Contracts
- Hardhat
- OpenZeppelin
- Ethers.js
- World Chain
- World ID
Foundation
- System Design
- TDD
- Distributed Systems
- Microservices
- Technical Leadership
- Program Management
- Compliance (SOC/KYC/AML)
- Zendesk Platform
Get in touch ▼
Available for fractional AI engineering engagements, architecture reviews, and consulting.